WARRANTY & RETURN POLICY
Here’s the Summary
All Champion products (including radiators) come with a Limited Lifetime Warranty. Since the warranty is through them, all warranties are subject to their approval. Though the warranty/return rate is extremely low, we will still do our best to help you through the process and get you taken care of if it ever comes up!
A few more things:
- Don’t beat up the radiator… Physical damage voids the warranty! (Unless it happens in shipping)
- Don’t abuse the radiator… Failures due to lack of maintenence and neglect void the warranty!
- Buyer is responsible for all shipping UNLESS we’re shipping you a warranty replacement.
- Returns are allowed for the first 60 days for a product refund (shipping charges are customer responsibility)
Here’s All the DetailsLimited Lifetime Warranty is the manufacturer warranty that comes with all Champion All-Aluminum Radiators. Each radiator purchased is covered for the lifetime of the original purchaser. The warranty covers any manufacturer defects such as a failed header, failed welds, etc. Any warranty must be shipped to the manufacturer corporate warehouse for inspection (see below). If a return or warranty needs to be made, please call Instant Radiator Exchange first as we have the purchase information. We will then give you further instruction. All warranties are subject to the approval of the manufacturer and are not supplied by Instant Radiator whatsoever. Warranties are non-transferable. Warranties are void if repaired or if attempted to repair unless approved by the manufacturer beforehand. Instant Radiator is not responsible for any damage done to a vehicle by a failed Champion radiator. Purchaser may be responsible for one-way shipping to the manufacturer. Actions that void the warranty include, but are not limited to:
- Physical Damage
- Cracks, Busted Tubes, etc. caused by over-pressurization
- Corrosion due to electrolysis
- Corrosion due to insufficient or inferior coolant
- Damage caused by freezing
- Tube Blockage/Clogging
- Stripped Threads
- Excess Heat Damage
- Any damage caused by user misuse or neglect
- Any damage done to the radiator due to failure of another part in the vehicle
MANUFACTURER RETURN POLICY FOR CHAMPION COOLING SYSTEMSShipping damages/Lost items: Upon receipt of the received item, Customer is responsible for inspecting the item, along with all contents in shipment, to verify and validate items are free of damage and/or defect(s). If there are any problems with your purchase such as freight damage, fitment, etc. causing a need for return, please call Instant Radiator Exchange FIRST. An RMA must be submitted within 14 days from the date of shipment if the item was lost or damaged during shipping. Once the RMA is submitted Champion will issue a call tag to return the item and when the radiator is received and shipping damage is verified Champion will submit a claim with the shipping carrier. Exchanges or refunds will be processed after an RMA is submitted and shipping damage or lost item is verified. If upon inspection shipping damage cannot be verified the item(s) will be returned to the customer. An RMA submitted after 14 days from the date of shipment for shipping damages or lost item will not be approved and the distributor or end user assumes full responsibility. Returns/exchanges: Returns and exchanges are accepted within 60 days from the original date of shipment and after 60 days we will only exchange items that are covered under warranty. For a return or exchange to be processed an RMA must be submitted specifying the reason for the return or exchange. Buyer is responsible for ALL shipping costs to return item to Manufacturer and/or Dealer. Exceptions are to include:
- Shipping Damage
- Manufacturer’s Defect
- Customer was shipped an item other than what was originally ordered